I am not able to connect the KiT. What can I do?

If there’s no response when you connect the KiT (there must be a ‘connecting’ sign), please send an email (help@kitalbum.com).
If you see ‘Unable to connect the KiT’ pop-up even the ‘connecting’ message appears, please check the following below.

1. Connect the KiT

2. Check if ‘connecting’ sign appears

3. Unable to connect the KiT pop-up

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Did you check the network environment?

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Is your earphone connected to the device?

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Have you checked the location of the microphone?

If you have checked the above, please check the following further.

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Delete the KiT Player app and re-install it. Also, re-boot the device(turn the device off completely, then turn it on again.)

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Check if the KiT works well on other devices.

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Inspect the KiT

If you are still unable to conncet the KiT, please try the following below.

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Check memory remaining(RAM) (Only Android)

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The battery may have run out