- When the package is faulty or damaged,
We are responsible for only the 'KiT' and its operation-related issues. If the package is faulty or damaged, please contact the place you purchased the KiT Album.
- When the package is faulty or damaged,
Please contact us through Help Desk. We will guide you through the exchange or return process.
Q. How do I return items?
Please send us the package to the address below:
#505, 201, Hyangdong-ro, Deogyang-gu, Goyang-si, Gyeonggi-do, Republic of Korea
tel. +82) 10-9956-1972
Q. Who pays for the shipping?
We provide you with a return shipping address, and you pay for your own mailing label using the carrier of your choice.
When extra shipping process is needed from us, we provide and pay for the shipping label.
✔️Please send us the KiT(button type KiT), not with the whole package and photo cards.
✔️When you send us the package, please enclose a note that has your <name, address, phone number, reason for exchange, type of smart device you are using(model)>