I am not able to connect the KiT. What can I do?

  • If the "KiT Recognizing" screen does not appear and there is no response, please contact our Customer Center.
  • If there is a "KiT Recognizing" response as shown in the image below, but a popup appears stating that the KiT cannot be found, please check the following items:

1. Recognize KiT listener

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2. Check if it’s ‘connecting’

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3. Popup will appear

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Did you check the network environment?
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Is your earphone connected to the device?
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Have you checked the location of the microphone?

If you have checked the above items, please proceed to verify the following additional items as well.

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Delete the KiT Player app and re-install it. Also, re-boot the device(turn the device off completely, then turn it on again.)
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Check if the KiT works well on other devices.
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Inspect the KiT
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Check memory remaining(RAM) (Only Android)
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The battery may have run out